Email Decreases Personal Relatioships Especially in Business

I talk to a lot of people through email, I find it difficult to remember people when all you can associate with someone is their name. For instance, at my job I email back and forth with many customers trying to help provide them with the service they need. I really know nothing about them except their names and it makes it extremely difficult to remember them or their situation. Computers, internet, and email have created a way for people to communicate more efficiently, but at the expense of personal relationships.